Payment FAQ
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Platform.sh offers flexible billing and payment options to support a variety of customer needs across regions. This page outlines the available payment methods, supported card types, accepted currencies, and regional direct debit options.
You’ll also find important details about billing cycles, invoice eligibility, and our fraud protection measures.
Note
This page is not meant to be your primary resource for the exact costs of certain features.
The official Platform.sh Pricing page should always be considered the primary source of pricing details.
What payment methods are available? 
Platform.sh supports the following payment methods:
- Credit cards
- Direct debit
- Digital wallets (e.g. Apple Pay, Google Pay, Link Wallets)
What card types can I pay with?
You can pay using the following card types:
- American Express
- China UnionPay (CUP)
- Discover & Diners Club
- eftpos Australia
- Japan Credit Bureau (JCB)
- Mastercard
- Visa
- Local card types (e.g. Cartes Bancaires in France, Interac in Canada)
Note
Prepaid credit cards are not accepted.
What payment types are accepted for direct debit?
Accepted direct debit payment types vary by region:
- EU: SEPA
- Available after a payment history is established to reduce risk of unauthorized payments.
- US: ACH
- Canada: ACSS
- Australia: BECS
How do I update my billing details?
You can update your billing details in the Billing tab of your account.
Note
Please note that only an organization owner or an organization user with the Manage billing permission can edit billing information. Visit the Organizations page for more information.
What currency can I pay in?
The currency used for payments is based on your country:
- United States: USD
- United Kingdom: GBP
- Canada: CAD
- Australia: AUD
- All other countries: EUR
Can I pay by invoice?
Enterprise and Elite tier customers have the option to pay via invoice.
If you’re interested in making invoice payments, contact the Sales team to discuss your options.
What are your Fraud Protection Methods?
Platform.sh uses 3D Secure to protect against fraud. This requires an additional verification step before a card is accepted. While this step is only mandatory in specific cases (e.g. EU regulations), it is currently required for all users due to high levels of fraud.
What is a Billing Cycle?
The billing cycle refers to the period between invoices. You will be billed on the 1st of every month for all charges accrued in the previous month.